PETALING JAYA: RHB Banking Group, which saw an 18% drop in its net profit for the financial year (FY) ended 2020, is beefing up its digital capabilities to remain resilient in the face of the Covid-19 pandemic and external headwinds. “Our digital strategy is geared towards addressing the customer journey, delivering a great experience, and moving our digital channels from a transactional focus to engagement as well as acquisition. “This will also involve accelerating the development of digital payment platform solutions, as well as the digital enablement in our regional offices, particularly in Singapore and Cambodia, ” said group managing director Datuk Khairussaleh Ramli.