Chantal Nicolaou She said: “The news of my nomination was a wonderful surprise. Being shortlisted brought me to tears. “My time with my client last year was a surreal experience. On the one hand, we faced the terrible pandemic but once inside my client’s home, I made sure every moment was special for her. “We became great friends and shared many stories of our travels, while enjoying the sounds and sights of her lovely garden. “Her zest for life inspired me to stay positive in very trying times.” She was nominated by Oxford Aunts head of business development & client services, Shila Odedra-Silvera, who said: “Chantal Nicolau has shown an untiring commitment to her client during the first wave of the pandemic.