The death of a two-year-old boy nicknamed En En (恩恩), who died of COVID-19-related septic shock and brainstem encephalitis on April 19 six days after first showing symptoms of the virus, has sparked controversy. The boy’s parents had repeatedly called the public health center in New Taipei City’s Jhonghe District (中和), but the calls were not answered. After they called the New Taipei City Fire Department, they were told that they needed approval from the health center and called 119 four times before an ambulance was dispatched, taking 81 minutes to arrive. To uncover the facts and prevent a similar tragedy from