El Pollo Loco The top rating is the result of years of brand building efforts. El Pollo Loco Inc., the nation’s leading fire-grilled chicken restaurant chain, has been recognized as the No. 1 quick service Mexican restaurant for positive customer experience amongst national popular Mexican [quick-service] and fast casual chains. El Pollo Loco’s top rating is the result of several years of focused brand building efforts, outlined in the transformation agenda set by El Pollo Loco President and Chief Executive Officer Bernard Acoca. El Pollo Loco has trailblazed in the industry with innovations in food and packaging, while keeping a sharp focus on simplifying operations and developing better processes to improve consistency and quality with its famous fire-grilled chicken.