Evolving CX Demands a Connected Customer Journey : vimarsana

To understand and cater to today’s constantly-connected customers, brands must look at the entire connected customer journey, not just individual touchpoints.

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, Clint Adair , Customer Experience Journey , Customer Journeys And Mapping , Customer Experience , Cxm , Omnichannel Marketing , Behavioral Metrics , Customer Service And Support , Personalization , Customer Data ,