Premium Content Subscriber only A workshop aimed at helping people deal with workplace aggression is set to be held at Hervey Bay Community Centre. Resolution Education will deliver the one-day De-escalation Training. “Occupational aggression, be it physical or psychological, has become a global problem crossing borders, work settings, and occupational groups,” a statement about the training said. “For long a forgotten issue, violence at work has dramatically gained momentum in recent years and is now a priority concern in both industrialised and developing countries. “These conflictive situations can occur in a number of settings within the workplace. “Either internally such as face-to-face, telephone or email communication, or externally when offsite working in the community.