Firm But Fair – Agency Succeeds Across Three Generations ACA recently talked with Kirstin DeMaio from Paramount Collection Service about the company’s story and operations as a small agency in western Michigan. 1/19/2021 7:00 AM News By Betsy Clarke As a newcomer to the accounts receivable management (ARM) industry, I imagined collection agencies typically keep a low profile. I was intrigued during a recent trip when I spotted the Paramount Collection Service office with its well-lit marquee sign sitting proudly on the main street of small-town North Muskegon, Michigan. I called the agency to say hello from ACA International and was greeted by Operations Manager Kirstin DeMaio. Standing outside the building with masks on in the crisp December sunshine, Kirstin and I had a great conversation about the work of smaller collection agencies.