Flexibility and Unification – Key Step Changes to Expect in 2021 2nd February 2021 Steve Joyner, Managing Director – UK & Ireland, Avaya offers his views on remote working and the way to implement a robust infrastructure. Whilst no-one could have predicted a global pandemic that dominated the headlines day after day and month after month, many had planned for a year of digital transformation, albeit not quite at the frantic pace and scale that it rolled out. But digital transformation brought on by the pandemic has swept the globe and enabled both employees and customers to connect at new levels. It has also given us time to reconsider how we work, caused us to look at what we do in a new light and importantly, shown us the importance of celebrating what can be achieved by bringing resources and talent together to tackle new challenges.