Fonolo and Cosmos Business Systems Partner to Help Call Centers Eliminate Hold Time ATHENS, Greece, March 9, 2021 /PRNewswire/ -- Fonolo, the cloud-based call-back solution pioneer, announced today that it has partnered with Cosmos Business Systems, one of the largest IT and Telecommunication System Integrators and contact center resellers in the Greek & Cypriot market. Fonolo's innovative call-back solutions allow organizations of all sizes to quickly and easily add call-back functionality to their contact centers, improving customer satisfaction by eliminating hold times and reducing abandon rates. "Consumers today are too busy to be kept waiting on hold. So, it's no surprise that companies who are able to replace hold time with a call-back have drastically improved their customer satisfaction rates," says Shai Berger, CEO of Fonolo. "This partnership will allow Cosmos Business Systems to offer their clients a simple and effective solution to mitigate long hold times."