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Fonolo and Cosmos Business Systems Partner to Help Call Centers Eliminate Hold Time
ATHENS, Greece, March 9, 2021 /PRNewswire/ Fonolo, the cloud-based call-back solution pioneer, announced today that it has partnered with Cosmos Business Systems, one of the largest IT and Telecommunication System Integrators and contact center resellers in the Greek & Cypriot market.
Fonolo s innovative call-back solutions allow organizations of all sizes to quickly and easily add call-back functionality to their contact centers, improving customer satisfaction by eliminating hold times and reducing abandon rates.
Consumers today are too busy to be kept waiting on hold. So, it s no surprise that companies who are able to replace hold time with a call-back have drastically improved their customer satisfaction rates, says Shai Berger, CEO of Fonolo. This partnership will allow Cosmos Business Systems to offer their clients a simple and effective solution to mitigate long hold time ....

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