GameStop Appoints Matt Francis As Chief Technology Officer WASHINGTON (dpa-AFX) - GameStop Corp. (GME) said that it has appointed Matt Francis to the newly-created role of Chief Technology Officer, effective on February 15, 2021. Most recently, Francis was an Engineering Leader at Amazon Web Services. He previously held senior-level technology roles at companies such as QVC and Zulily. At GameStop, Francis will be responsible for overseeing e-commerce and technology functions. Kelli Durkin is appointed as Senior Vice President of Customer Care. Durkin, who previously served as Chewy's Vice President of Customer Service, has a start date of March 1, 2021. In her new role, Durkin will oversee all customer service and engagement initiatives at GameStop.