Genii Analytics Partners with CallMiner to Enhance Customer Experience and Contact Centre Performance in South Africa 04/26/2021 | 03:01am EDT Send by mail : Message : Required fields CallMiner’s Rich Conversational Insights and Emotional Assessment Capabilities Improve Social, Personality and Behavioural Modeling within Genii Analytics Products CallMiner, the leading provider of speech and customer interaction analytics, today announced a partnership with Genii Analytics to provide speech and multichannel behavioural analytics within Genii solutions for organisations in South Africa. Genii will integrate CallMiner within its Analytical QA and Predict products, as well as use insights from CallMiner to fortify its consulting and professional services resources.