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CallMiner brings Genii Analytics solutions to South African contact centres

CallMiner brings Genii Analytics solutions to South African contact centres
CallMiner, the leading provider of speech and customer interaction analytics, has announced a partnership with Genii Analytics to provide speech and multichannel behavioural analytics within Genii solutions for organisations in South Africa.
Genii will integrate CallMiner within its Analytical QA and Predict products, and use insights from CallMiner to fortify its consulting and professional services resources.
Genii is a full-stack conversational analytics company, providing software solutions, IaaS (insights as a service), consulting and professional services to optimise customer experience (CX), retention, sales and collections.
Organisations across a wide range of segments, including financial services, healthcare and business process outsourcers, rely on Genii’s deep CX and contact centre domain expertise to help select and implement a speech analytics solution that is best suited ....

South Africa , South African , Frank Sherlock , Genii Analytics , வெளிப்படையான ஷெர்லாக் ,

Genii Analytics Partners with CallMiner to Enhance Customer Experience and Contact Centre Performance in South Africa

Genii Analytics Partners with CallMiner to Enhance Customer Experience and Contact Centre Performance in South Africa
04/26/2021 | 03:01am EDT
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CallMiner’s Rich Conversational Insights and Emotional Assessment Capabilities Improve Social, Personality and Behavioural Modeling within Genii Analytics Products
CallMiner, the leading provider of speech and customer interaction analytics, today announced a partnership with Genii Analytics to provide speech and multichannel behavioural analytics within Genii solutions for organisations in South Africa. Genii will integrate CallMiner within its Analytical QA and Predict products, as well as use insights from CallMiner to fortify its consulting and professional services resources. ....

South Africa , South African , Frank Sherlock , Financial Services , International At Callminer , Genii Analytics , Autonomous Predictive Digital Engagement , வெளிப்படையான ஷெர்லாக் , நிதி சேவைகள் ,

How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics

How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics
business2community.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from business2community.com Daily Mail and Mail on Sunday newspapers.

Frank Sherlock , Ellen Christenberry , Voice Response Inc , Contact Center Software , Voice Response , Average Handle Time , First Call Resolution , Sharpen Contact Center Software , வெளிப்படையான ஷெர்லாக் , எல்லன் கிறிஸ்டன்பெர்ரி , குரல் பதில் இன்க் , தொடர்பு மையம் மென்பொருள் , குரல் பதில் , சராசரி கைப்பிடி நேரம் , முதல் அழைப்பு தீர்மானம் , கூர்மைப்படுத்துங்கள் தொடர்பு மையம் மென்பொருள் ,