endIndex: Metro Manila (CNN Philippines) - A home food drop is less risky than dining in food establishments amid the pandemic. But not all fast food chains and restaurants were able to adapt to the surge of online deliveries. One of the reasons behind this was the heavy reliance on on-premise infrastructure, which required companies to invest heavily in space, equipment, frequent maintenance, and personnel -- a great challenge when office access became limited due to the pandemic. "Multiple lockdowns made it difficult to manage our on-premise servers. Our infrastructure needed to be replaced, with our equipment requiring round-the-clock upkeep and maintenance in spite of the IT teams operating at full capacity," shared Patricia Calope, Managing Director of MDS Call Solutions, Inc. (MDSCSI).