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MDS Call Solutions Inc. Partners with Globe Business for Integrated Cloud Customer Service

Published March 10, 2021, 4:40 PM
Business process outsourcing company, MDS Call Solutions, Inc. (MDSCSI) takes its voice and digital services up a notch with Globe. MDSCSI collaborated with Globe’s enterprise arm, Globe Business, to support its Amazon Web Services (AWS) cloud migration and SMS Application Programming Interface (API) integration.
Globe a longtime Cloud pioneer and one of the largest users in the country continues to invest heavily in cloud solutions for its enterprise customers.
“This year of recovery involves technologies that propel our success further. With the help of Globe Business, we’re able to take back the opportunities the pandemic took,” shared Patricia Calope, MDSCSI Managing Director. “Multiple lockdowns made it difficult to manage our on-premise servers. Our infrastructure needed to be replaced, with our equipment requiring round-the-clock upkeep and maintenance amid IT teams operating at full capacity. If it weren’t for Globe ....

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Globe Business Cloud Solutions: An unsung hero to a fast-food giant's BPO partner

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Metro Manila (CNN Philippines) - A home food drop is less risky than dining in food establishments amid the pandemic. But not all fast food chains and restaurants were able to adapt to the surge of online deliveries.
One of the reasons behind this was the heavy reliance on on-premise infrastructure, which required companies to invest heavily in space, equipment, frequent maintenance, and personnel a great challenge when office access became limited due to the pandemic.
Multiple lockdowns made it difficult to manage our on-premise servers. Our infrastructure needed to be replaced, with our equipment requiring round-the-clock upkeep and maintenance in spite of the IT teams operating at full capacity, shared Patricia Calope, Managing Director of MDS Call Solutions, Inc. (MDSCSI). ....

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