The owners couldn't figure it out at first, given that they deliberately made a decision not to sign up for Grubhub or Seamless because they said they didn't like the service. And yet, they discovered their information was on the app anyway. Customers had been placing orders, and never getting their food. "I was angry and frustrated," Bhakbina said. The restaurant reached out to the food delivery app and got their information pulled, but were still wary about why it was even on there in the first place — and they're not the only ones with that problem. Mossimo Laviglia owns L'industrie Pizzeria in Williamsburg, and said he's encountered the problem. He also has no idea how his business ended up on Grubhub, forcing him to post on Instagram to urge customers not to place orders using that site or others like Seamless, Doordash and more.