H&R Block working to clear glitch that held up customers' stimulus cash There are two issues that sent millions to the phones and branch offices demanding the money the IRS said was sent. Author: Rolly Hoyt Updated: 5:51 PM CST January 5, 2021 HOT SPRINGS, Ark. — Leading retail tax accountant firm H&R Block spent Monday and Tuesday working to push through stimulus money to customers after the IRS indicated the funds were already out the door. Millions of customers jammed phone lines of the Kansas City-based company and others lined up outside offices when they didn't recognize the accounts where the IRS said the money had been deposited.