Submitting... Inspectors visited the home in May following a complaint report in March but they found managers had failed to escalate it as required, after two months. Springfield Bank Care home is being investigated Managers at the home have strenuously denied abuse but confirmed ‘one isolated incident’ has since been reported related to concerns about adult support and protection to Midlothian Council's social work department. However, according to the Care Inspectorate there have been two complaints one in January and another in April – both upheld. Details of the specific nature of the incidents are not clear and Midlothian council declined to confirm when investigations will be concluded.