His Team Was Working 20-Hour Days. He Used a 2-Word Mantra t

His Team Was Working 20-Hour Days. He Used a 2-Word Mantra to Get Them Through It


 Photo: Courtesy subject. Illustration: Chloe Krammel
Even amid the insanity of 2020, few people worked harder during the spring and summer than Dan O'Malley and his 55-person team.
O'Malley is the founder and CEO of Numerated, a Boston-based startup that helps banks and credit unions automate their processes. When the Paycheck Protection Program launched in April, those financial institutions suddenly needed to process historic numbers of loans as quickly as possible--and about 100 of them called Numerated for help. Over the ensuing month, O'Malley and his employees averaged 20-hour days to help those banks process roughly $250 million in loans every hour.
Normal management tactics wouldn't have worked. "We just had to be super direct with each other," O'Malley says. "Even if it was painful to hear. We were going through a crisis--there was just no time."

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