10 February 2021 How AI is transforming enterprise operations and customer experience With enterprise operations and customer experience evolving in the wake of the Covid-19 pandemic, we explore the roles that AI has played AI has been bolstering the experiences of consumers, as well as tackling fraud and aiding onboarding of new staff. To navigate through the worldwide Covid-19 health crisis, organisations from every sector have needed to adapt enterprise and customer-facing operations using AI, the cloud and other technologies, to stay relevant for employee and consumer behaviours. The shift to remote working has meant that plans for digital innovation needed to be accelerated, and AI has been key to easing transitions and improving customer experience.