How IT must adapt to the emerging hybrid workplace How IT must adapt to the emerging hybrid workplace User support, the relationship with HR, and front-office technologies will require a rethink as distributed digital work becomes the new reality. Credit: Dreamstime In early 2020, tens of millions of people worldwide were suddenly thrust into remote work as the COVID-19 pandemic lockdowns came into force. IT and users alike adapted quickly, and companies were able to keep doing business relatively easily given the scope of the change. What’s more, employee productivity actually went up — and stayed that way even after the initial adrenaline surge wore off — across the globe, from Australia to the US.