How one insurance company re-booted their customer communications Creating quality customer relationships FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication. To help improve their strategy and the overall CX, the company turned to OpenTextâs Customer Communications Management solution. Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more. Vendor: Download this Case Study! This email address doesnât appear to be valid. Please provide a Corporate Email Address. This email address is already registered. Please login.