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How communications can power an experience-led transformation

The world has changed. What was good enough is not cutting it anymore. During the pandemic, 73% of consumers say they changed the way they shopped. The pace of digital transformation accelerated rapidly to meet consumers’ changing and rising expectations. ....

United States , Anthony Wiley , Pam Bernadino , Banco Sabadell , Software Engineering , Opentext Customer Communications Management , Opentext World , Customer Communications Management , Guy Hellier , Vice President , Product Management , Fennia Mutual Insurance , Experience Cloud , Brand Management , Customer Experience , E Commerce , Conversion Marketing , Data Driven Marketing , Personalized Marketing , Services Marketing ,

How one insurance company re-booted their customer communications

How one insurance company re-booted their customer communications
Creating quality customer relationships
FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication.
To help improve their strategy and the overall CX, the company turned to OpenTextâs Customer Communications Management solution.
Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.
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Opentext Customer Communications Management , Pacific Century Group , Pacific Century , Customer Communications Management , பெஸிஃபிக் சிஇஎன்டியுவ்ஆர்ஒய் குழு , பெஸிஃபிக் சிஇஎன்டியுவ்ஆர்ஒய் , வாடிக்கையாளர் தகவல்தொடர்புகள் மேலாண்மை ,