How these firms are enhancing client connectivity By Emma Ryan|11 April 2021 Two nationals and a global law firm have weighed in on how the pandemic saw a change in how they interacted with clients, and whether that approach is here to stay. Speaking to Lawyers Weekly on the concept of how COVID-19 has shifted the business of law, Maddocks chief executive David Newman, Hall & Wilcox managing partner Tony Macvean, and Herbert Smith Freehills Australian executive partner Andrew Pike each spoke about how the pandemic, in many ways, brought them closer to clients. “The shared human experience of dealing with a pandemic at home, often surrounded by family members and pets, has created in many cases stronger bonds beyond the lawyer-client relationship,” Mr Newman said.