Anurag Singh was fortunately a careful passenger. After scheduling rides, it was his routine to take screenshots of the app homepages. Because of his foresight, he was able to bring up the matter with Ola's customer service when he noticed possible fare disparities. Singh, who could not speak Kannada, found it difficult to negotiate with the driver. Luckily, his neighbors stepped in and helped resolve the issue for Rs 1,600, which is double the original fee. It was only after the police station was mentioned that the driver gave in.