Listen: Sam chats with Rachel Bowes from Lifeline We say the Lifeline number all the time on the radio so Hope Breakfast’s Sam Robinson pulled back the veil and found out what happens when you actually dial 13 11 14. Rachel Bowes, Head of Crisis Services at Lifeline Australia, explained that it’s OK to call if you’re not in a critical state of mind, and you’re just feeling lonely. “Crisis is determined by the person experiencing it, not by us,” Rachel said. “So we would never say someone’s reasons are not justified. If someone feels they have nowhere else to turn, they should call us. Talking about things at the start of a problem often helps resolve it before things get critical.”