Managing Market Volatility Chapter 3 Almost from the very moment that ETFs arrived on the scene, they have been lauded for the ease and speed with which they can be used, as well as for their exceptional flexibility. The ETF growth story over the years has been fueled in large part by the consistent emergence of new ways to use them. According to a new global survey of 766 institutional investment decision makers at insurers, endowments, family offices, foundations, pensions, and asset management firms, that remains the case. The survey, Managing Market Volatility in 2021: What institutional investors did in 2020 – and what they learned, was conducted by Institutional Investor in Q3 2020, meaning participants had had ample time to consider how they used ETFs during the heightened volatility that followed quickly on the heels of Covid-19 as it swept the globe.