"I wanted to commit suicide but I'm improving, you know, with their help," Voglezon told NBC New York. Augustine had a bad morning on Thursday, wanting to hurt herself. ACT staff kept her calm. "The ACT team gave me a lot of support. They're always there for me when I feel down," she said. In a city of more than 8.4 million people, nearly 2.6 of them in the borough alone, it can be difficult to get immediate and low-cost help. Early intervention is crucial, Tse says, adding that there's evidence that services her team provides can decrease ER and hospital utilization by two-thirds for the people that they serve.