sponsored by May 10, 2021 Although many QSRs have reported that drive-thru traffic is now making up 80% of business thanks to the pandemic, unemployment packages have made it challenging to find enough employees to run restaurants. The staffing shortage is leading to decreases in order accuracy and speed of service, leaving many customers with bad tastes in their mouths. These issues are inspiring chains to adopt conversational AI for order taking, but it's not a cut-and-dry process. Lee's Famous Recipe Chicken, however, has found some success, which Chuck Doran, a franchisee who co-owns 13 locations, and Bill Sparks, the company's VP of operations and franchise sales, will discuss during a live webinar, "How Lee's Famous Recipe overcame hiring crisis with Conversational AI," at 2 p.m., EST, May 20.