For nearly 60 years, Joan Watts had her milk delivered to her doorstep. As many Britons have done for decades, she ordered by leaving a note with the empty bottles and paid the milkman, in earlier years in cash, then later by direct debit. But great-grandmother Joan, 90, is now one of thousands of older people whose milk delivery has been abruptly cancelled. Customers of Milk & More, which is the biggest milk delivery service in the UK and serves around half a million households, have been told they must place all orders online and pay by debit or credit card using a website or smart phone app.