Local pharmacists talk strain of providing vaccines Pharmacies overwhelmed with vaccine calls By Eric Graves | April 6, 2021 at 9:37 AM CDT - Updated April 6 at 9:37 AM MADISON COUNTY, Ala. (WAFF) - As COVID-19 vaccine eligibility expands across Alabama, local vaccine providers are feeling the strain of an increased demand with the same supply. “We get calls all day,” said Jillian Lann, the pharmacist in charge at Madison Health Mart Pharmacy. Lann said, at times, the amount of calls can even prevent them from doing their jobs. “That ties up our phone lines, so sometimes we are not able to answer when a doctor’s office calls in a prescription because both of the phone lines are people calling to get on the waitlist,” she said.