BBC News Published image captionSylvia Hood said the delays in answering were "frustrating, depressing and annoying" A mental health crisis phone line has left people on hold for hours and some calls unanswered, users have said. The Hull and East Yorkshire Mental Health Response Service's phone line is intended as the first point of contact for people seeking help. Sylvia Hood, one of the line's users, said the long delays were "frustrating, depressing and annoying". Humber NHS Foundation Trust and Hull and East Yorkshire Mind said they were "working together" to solve the issue. Ms Hood, who has struggled with her mental health since her teenage son David died from bone cancer 13 years ago, has been diagnosed with bi-polar disorder and has mood swings and depression.