Ibex’s fifth Jamaican location at the GTech office park in Portmore, St Catherine. Business process outsourcing (BPO) company Ibex is preparing for more business from its Knowledge Process Outsourcing (KPO) services segment, through what the company described as its “team of high-calibre” staff across its locations in Jamaica. KPO is the outsourcing of information-related business activities such as accounting outsourcing, human resources outsourcing, digital marketing and management consultancy. Shifts in the way people work and interact in light of the COVID-19 pandemic has brought more reliance on BPO and KPO services. It is predicted that more business services will be digitised during and after the crisis.