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Skills upgrade strategy being finalised for Global Services Sector


Yoni Epstein, Chairman of the Global Services Skills Council, noted that it is critical to implement the strategy to further strengthen Jamaica’s value proposition for the GSS and to expand the island’s capability to attract more investments.
The Global Services Sector Project (GSSP) is finalising its skills upgrade strategy that will empower Jamaicans with the technical and professional skills needed to function effectively in today’s Global Services Sector (GSS). 
The GSS comprises Information Technology Outsourcing (ITO), Knowledge Process Outsourcing (KPO), and Business Process Outsourcing (BPO).
The two-year strategy, which was developed through consultations with companies and stakeholders in the outsourcing and tech industry, has outlined seven key skills and knowledge areas that must be acquired by Jamaicans who aim to excel in the GSS.  ....

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Ibex eyes more business through its 'high-calibre' Jamaican staff


Ibex’s fifth Jamaican location at the GTech office park in Portmore, St Catherine.
Business process outsourcing (BPO) company Ibex is preparing for more business from its Knowledge Process Outsourcing (KPO) services segment, through what the company described as its “team of high-calibre” staff across its locations in Jamaica.
KPO is the outsourcing of information-related business activities such as accounting outsourcing, human resources outsourcing, digital marketing and management consultancy.
Shifts in the way people work and interact in light of the COVID-19 pandemic has brought more reliance on BPO and KPO services. It is predicted that more business services will be digitised during and after the crisis. ....

Jaime Vergara , Global Services Sector , Knowledge Process Outsourcing , Country Director Jaime Vergara , Global Services Sector Project , Nexus Nearshore , Nearshore Americas , ஜெய்ம் வெர்கரா , உலகளாவிய சேவைகள் துறை , அறிவு ப்ரோஸெஸ் ஔட்‌ஸ்ர்ஸிஂக் , உலகளாவிய சேவைகள் துறை ப்ராஜெக்ட் ,

Jamaica Attracts Diverse Jobs in the Outsourcing Sector


Jamaica Attracts Diverse Jobs in the Outsourcing Sector
Monday, May 3, 2021 2:45PM IST (9:15AM GMT)
 
Kingston, Jamaica:
 
Global outsourcing powerhouse, ibex, is increasing the diversity of jobs within Jamaica’s global digital services industry through an expansion of its current workforce of two thousand employees. The company provides customer support in sectors that include retail, finance, healthcare, and telecommunications, and it now offers a broad spectrum of business services from its Jamaican service centres.
 
With a client list heavily concentrated in the US, Europe, and Asia, ibex identified Jamaica as the perfect place for rapid expansion due to the island’s location and high-quality talent. ....

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