Illinois Department Of Employment Security Admits To Monthlong Callback Wait Times; State Rep. Says Methods Must Change CBS Chicago 3/9/2021 Syndicated Local – CBS Chicago CHICAGO (CBS) — The Illinois Department of Employment Security is finally admitting that callback times are getting worse, not better. Popular Searches Many claimants are waiting a month on average for help. CBS 2’s Tara Molina on Monday dug deeper into the issue, and talked with a state representative about what needs to be done within IDES. For those with issues that aren’t simple, the average wait time for help is four weeks – a month – just for the state to respond to a call for help.