Invoca buys contact center AI startup DialogTech for reported $100M SHARE Invoca Inc., a well-funded provider of contact center analytics software backed by Accel, has acquired another startup in the contact center analytics market called DialogTech Inc. for a reported $100 million. Invoca announced the acquisition today without disclosing the deal size. The transaction’s $100 million price tag was reported by TechCrunch. Invoca makes artificial intelligence software that enables companies to analyze contact center representatives’ conversations with shoppers to identify ways of improving the customer experience. If Invoca’s AI models show that a large number of shoppers express interest in a particular product, a company can adjust its marketing efforts to more heavily emphasize the item. When users reach out in mass about an issue related to the company’s e-commerce site, Invoca flags that there may be a technical problem.