Is It Wrong to Give Negative Airbnb Reviews Right Now? : vim

Is It Wrong to Give Negative Airbnb Reviews Right Now?


When I quarantined for two weeks in Los Angeles this winter, I saw five roaches in my Airbnb. My “guest house” was technically a converted garage, but since the bed was comfortable and my host complied with safety protocols—she arranged no-contact check-in and left me plenty of hand sanitizer—I didn’t bother leaving a bad Airbnb review. It wasn’t worth bringing down her 4.7-star rating. Instead, I said it was “cozy.”
Normally, I’m unsparing when it comes to feedback. I once left a negative review about a smelly Airbnb that no combination of scented candles and room spray could cure, mainly to warn future guests. But for many hosts, renting out their homes during the pandemic is no longer just a side income—it’s a lifeline. As we continue to look out for each other in these challenging times for the hospitality industry, is it wrong to give a small business a negative review?

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