The students told Palatinate that their house of five had to isolate past the end of their tenancy after two members had positive lateral flow test results and a third received a notification from the NHS app to self-isolate. The letting agent, Bow Residential, told Palatinate that they were “contractually bound” to allow the incoming tenants into the property. They highlighted that “although we were under no obligation to do so, [we] offered them alternative accommodation at very short notice, which they rejected”. The students contacted Bow Residential, and were told that if they wished to stay in the property for ten days, they would have to pay a full month’s rent plus the cost of alternative accommodation fees for the incoming tenants.