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The students told
Palatinate that their house of five had to isolate past the end of their tenancy after two members had positive lateral flow test results and a third received a notification from the NHS app to self-isolate.
The letting agent, Bow Residential, told
Palatinate that they were “contractually bound” to allow the incoming tenants into the property. They highlighted that “although we were under no obligation to do so, [we] offered them alternative accommodation at very short notice, which they rejected”.
The students contacted Bow Residential, and were told that if they wished to stay in the property for ten days, they would have to pay a full month’s rent plus the cost of alternative accommodation fees for the incoming tenants.
Correspondence seen by
Palatinate shows that students who have to isolate in Hope Estates properties beyond the end of their contracts will be forced to pay for at least four weeks extra rent.
Hope Estates said: “If our new tenants cannot move in on the date of the 1
st they will need compensating. If the tenant(s) […] cannot or will not move out on the 30
th then I’m afraid they will be charged the extra rent for a minimum of 4wks. This will allow the tenants to be compensated for the time lost on the beginning of the contract.