Hiver Announces a Suite of Productivity Features to take on Traditional Customer Service Helpdesks NewsVoir 2020-12-18 Hiver has announced the launch of a slew of productivity features, including new Automations, Workload Distribution, and an all-new Mobile App. Hiver is the only helpdesk in the market that operates out of Gmail and boasts of such powerful functionalities. Talking about the launch, Niraj Ranjan, the CEO, and Co-founder of Hiver, said, "We shifted our focus from the shared inbox market to the customer service helpdesk market earlier this year, and weve seen an overwhelmingly positive response. Our mission is to keep customer conversations as natural as possible by enabling customer-facing teams to use Gmail as a helpdesk. In a short period, weve built three significant functionalities, reinforcing our commitment towards our customers and the market."