Can Your CSR Policy Drive Better Customer Experiences?
To some leaders, CSR is hardly a cornerstone for customer engagement or satisfaction. But what if this compartmentalization is a strategic oversight?
Source: forbes.com
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Hiver announces a suite of productivity features to take on traditional customer service helpdesks
Hiver announces a suite of productivity features to take on traditional customer service helpdesks ANI | Updated: Dec 18, 2020 16:43 IST Bengaluru (Karnataka) [India], December 18 (ANI/NewsVoir): Hiver has announced the launch of a slew of productivity features, including new Automations, Workload Distribution, and an all-new Mobile App. Hiver is the only helpdesk in the market that operates out of Gmail and boasts of such powerful functionalities. Talking about the launch, Niraj Ranjan, the CEO, and Co-founder of Hiver, said, "We shifted our focus from t...
Source: aninews.in
IT News Online - Hiver Announces a Suite of Productivity Features to take on Traditional Customer Service Helpdesks
Hiver Announces a Suite of Productivity Features to take on Traditional Customer Service Helpdesks NewsVoir 2020-12-18 Hiver has announced the launch of a slew of productivity features, including new Automations, Workload Distribution, and an all-new Mobile App. Hiver is the only helpdesk in the market that operates out of Gmail and boasts of such powerful functionalities. Talking about the launch, Niraj Ranjan, the CEO, and Co-founder of Hiver, said, "We shifted our focus from the shared inbox market to the customer service helpdesk market earlier this year, and weve seen an overw...
Source: itnewsonline.com