iTWire Wednesday, 02 June 2021 15:02 Comms Alliance welcomes reduction in telco complaints, TIO responds, MacTel comments Shares Click to expand Australia's Communications Alliance has welcomed the continuing trend of reduced volumes of telco-related complaints to the industry ombudsman. Figures released today by the Telecommunications Industry Ombudsman (TIO) report show that complaints in the three months to end-March 2021 were down 6.1% on the same quarter last year, and also slightly lower than the previous quarter – building on a trend of improvement during the past 12 months. The report also showed a significant quarterly drop of 38% in complaints from customers about difficulty in contacting their service provider.