Given the market disruption experienced by the corporate sector over the past 12 months, companies found themselves needing to make bold choices and implement operational or product changes, fast. That pace proved to be the downfall of many, as all too often, companies were hamstrung by an inability to keep pace with their own plans. That gulf between vision and delivery at a critical time is perhaps most visible in application development. The customer experience has never been more important The pandemic has radically changed the way that businesses use technology. However, what we’re actually seeing right now are trends that were already in motion. Long before the start of 2020, companies were heavily reliant on software applications that are often difficult to modify or update. In times of crisis, that lack of software agility can quickly go beyond simply being a source of internal frustration.