iTWire Tuesday, 18 May 2021 00:01 Telcos respond quickly to resolve concerns about selling practices Shares Comms Alliance John Stanton CEO Communications Alliance today welcomed the prompt, cooperative action taken by telecommunications providers, working with the Telecommunications Industry Ombudsman’s systemic investigation on ‘Helping telco consumers sign up to the right phone and internet products.’ Commenting on the release of the TIO’s report, Communications Alliance CEO, John Stanton said: “No consumer should ever feel pressured to sign up to something they don’t want, and they should always have access to clear information on what they are considering. "There is always a Critical Information Summary available that provides consumers with a clear summary of terms and conditions, and we encourage all consumers to look at that document before making purchasing decisions.”