JD.com Inc. (via Public) / JD.ID Innovates Omni-channel as I

JD.com Inc. (via Public) / JD.ID Innovates Omni-channel as Indonesia Warms to E-Commerce


JD.ID Innovates Omni-channel as Indonesia Warms to E-Commerce
by Kelly Dawson
COVID-19 has hastened the digitalization of Indonesia's commerce industry-but unique cultural factors have underscored the importance of an omni-channel approach in a country where offline shopping remains the dominant shopping mode. JD.com's joint e-commerce venture JD.ID is leading that development, with technology that streamlines both the customer and vendor experience while considering Indonesian cultural preferences.
'Indonesia is unique in the way people shop,' said Eyvette Tung, JD.ID's Head of Offline Business. 'It's a service culture. Indonesian shoppers are not independent, and prefer not to be. You see in other places like China that everyone is going online so quickly, but people in Indonesia want that interaction, and they like to be served. That's a big reason we're ramping up efforts offline, even as we build out our online infrastructure.'

Related Keywords

China , Indonesia , Jakarta , Jakarta Raya , Indonesian , Eyvette Tung , Kelly Dawson , Indonesia Global Consumer Insights , Carrefour , Global Consumer Insights Survey , Nearby Shop , Nearby Shops , Jd Com Inc Via Public Id Innovates Omni Channel As Indonesia Warms Toe Commerce , சீனா , இந்தோனேசியா , ஜகார்த்தா , ஜகார்த்தா ராய , இந்தோனேசிய , கெல்லி டாசன் , கேரிஃபோர் , உலகளாவிய நுகர்வோர் நுண்ணறிவு கணக்கெடுப்பு ,

© 2025 Vimarsana