Some of the damage we had. I dont know how to advance my own slides. Sorry. There we go. This is the kind of thing im talking about this is a tree line thats blown into the line. You have a spark and potential ignition of a wildfire. Wildfire this is another example of the same thing. Wire down from a tree blowing over. I have a few more pictures and will tell you a little more about this. So each of these is the potential to cause a significant fire. It was an extremely difficult decision for us to make. We know it would and did cause hardship for many of the people were privileged to serve, and it continues to cause hardship for some of those people who are still not who are still without power tonight. But given the choice we face, the choice between hardship and safety, we chose safety and safety will always be our first choice. As far as where we are tonight, life is returning to normal for many of our customers. Weve been able to get the lights back on for hrundreds of thousands of customers in northern and central california. Were about 90 restored in the bay area and about 89 systemwide. And we expect to be about 98 complete by the close of business today. But we have a little more work to do and no one, including me, is going to rest easy until the last customer is restored. Again, well give you a little more detail on that in a moment. Before he, does i have a few other comments id like to make. For those who remain without power, i want to assure you that we have an army of personnel working on this. Inspecting our lines and reenergizing them. 6300 men and women in the field and supporting them. Weve got to make sure those lines are in good repair before we energize them. We have to make sure there are no tree limbs or other vegetation on them before we can energize them. Our Emergency OperationsCenter Remains in full operating capacity. Our website is functioning correctly and our Customer Call Centers are operate with augmented staff with an average wait time of 30 seconds. I want to publicly thank all the teams for this difficult work under stressful circumstances. Everyone here is focused on the same thing. Getting customers restored as safely and as quickly at possible. I also want to make a few comments about how we can get better at this kind of event Going Forward starting with communication. This is the area where we were not adequately prepared for the event. So we will work to reinforce our website and call centers to handle a much higher volume of traffic than were able to in this event. Heres our goal. To provide you with accurate, timely information about whether and when customers will be shut off. And i will say, if you are a customer who would potentially be affected, we will contact you directly. If we have your contact information, you will get a call, a text message and email. Direct communication is best and preferred. If we dont yet have your contact information, no better time than right now to provide that to us. You can do that on pge. Com or ill even give you a phone number. 8667436589. Let me also add this. Public safety power shutoffs are driven by the weather and weather patterns which we know are dynamic. And so while our alerts to you will indicate proximate timing, we will adjust that timing if the weather changes. We may narrow the scope as weather approaches with various adjustments to our grid. So all this is to say we ask for your patience and flexibility as we minimize impacts while prioritizing safety. Let me also say a word about narrowing the scope of future events. We have and will continue to narrow the shutoffs using all the tools at our disposal, and well get better at that as will the tools. These tools include more weather stations so we have more precise local weather data. We now have more than 600 of those. Were also continuing to add sectionalizing devices on our system. These allow portions not affected by adverse weather to remain in service. And we have added about 200 of those in 2019 alone. And as a final point id like to speak to how we can help our customers and others prepare better. We offer our customers a wealth of information on how to prepare themselves. We have a dedicated safety website, safetyactioncenter. Pge. Com. And more information is available at the takeaway is we urge everyone to have an emergency plan, to have an emergency kit, supplies of water, medication and nonperishable food. Wildfire risk is real. Earthquake risk is real. And, unfortunately, the potential for power shutoffs is real in california. In addition, we can and will get better at preparing with our state and local governments and agencies. They are instruental in helping these events proceed smoothly, and i want to thank them for all their support so far. As i said last night, the future of power shutoffs is not a future i desire to live in, but its a future we must be ready for given the conditions and risq risks we face. With that, ill estimate to provide an operational briefing. Sadik . Thank you, bill. Good evening and thank you for joining us again. I wanted to touch on a few additional items that bill highlighted. So as of 5 00 p. M. This evening, thanks to more than 6,300 employees and contractors, the army that bill spoke of has been engaged in supporting our line inspection work, Safety Inspection work, identifying the damage, doing the repairs and restorati restoration. And as of 5 00 p. M. , nearly 89 of the impacted customers have been restored. Given that were an hour from 5 00 p. M. , that number is north of 90 because our teams are continuing to do the good work out there to continue to minimize the impact to our customers and our communities. An Important Note about our transmission lines, the higher voltage lines that carry power over long distances, we have completed all of the Safety Inspections for the transmission lines that were impacted as a result of this event. And they have all been successfully restored, which is a significant milestone thats weve worked very closely to ensure we continue to maintain system grid and system stability as part of the restoration process. In regards to some of the specifics and the progress weve made in the various areas with the north valley and sierra foothills, 78 of our customers have been restored. In north bay, 93 of our customers have been restored. In the bay area, 96 of our customers have been restored. And within the Current Division and county, 82 of our customers have been restored. As of approximately 5 00 p. M. , 84,000 of our customers remain without power. And as bill stated, we have a unwavering focus to ensure the safe restoration of all of our customers before any of us get some rest. There are a few factors that have contributed to the longer restoration time in some of our areas. For example, in the north valley and the sierra foothills, we continue to see winds and experience winds as early as late this afternoon. We didnt get the allclear to do safety inspectons until later this afternoon. And the same holds true for the southern part of our Service Territory in the kern area. Also within the north valley, because of the number of helicopter patrols that can fly in those areas, we have 44 helicopters dispatched as a result of this and some of the rugged terrain that our teams are facing to do the safe inspections of the lines and do thats contributed to some of the delays in the areas that weve discussed. And were going to continue to resume the work at daybreak in the morning. Theres a lot of work thats going to happen tonight as well and throughout the night. The work that we can do in a safe manner so that we continue to minimize the impact. One of the other things that bill had discussed and shared a few photos in regards to the damage that we have experienced and observed so far, one thing i would remind us of is that the Safety Inspections continue. So this is just a snapshot in time of the information that we have captured. Weve identified nearly 30 areas of damage. Two of those which bill shared with you. 21 instances in the east bay and the south bay. And what you see on the righthand side of this slide is a map with a blue colored shading which were the areas that were impacted with the psps event and then the yellow tags which basically show the areas where weve identified the damage itself. A lot thif damaof the damage in vegetation down on the power lines or coming in contact with the line itself. We really appreciate our customer and communitys patience during this wind event and the subsequent inspections that wereconducting. We fully understand the impact and the disruption to everyone. And weve made significant progress. But we have still more work to do. And were going to continue to do that work until we get the final customer restored. So with that, ill turn it back over to bill. Before we get to your questions, i do have one other matter id like to address which is the story about a customer event held by a group of pg e employees this week. Entertaining a group of customers. It was insensitive. It was tone deaf. It was poor judgment given the timing of this. On the anniversary of the event two years ago in the north bay. It was inappropriate. Our focus needs to be on serving customers well, on making sure were treating customers safely and doing things like psps events well. And so we need to bring our focus back to that. Ive told these individuals how i feel about it. Ive told everybody in the company, we will no longer be doing any events like this. I think its really important to appreciate our customers. But heres a way we need to show that appreciation. We need to do things like have better responsiveness and get customers hooked up faster. We need to work on our cost structure so that we can take into account price. We need to be much better in many of the things we do with customers. Thats the way you appreciate customers. Part of what we need to do better is to communicate with our customers during power shutoff events and other events. So i dont think youll be writing any more stories about events like that. With that, ill take your questions. My colleagues up here. Were going to get the microphone. Were going to take everybodys questions. Well start with you, dan. I appreciate that. Bill, if i could, senator jerry hill says that this really just shows yet another example how pg e is out of touch. He says its time for you to be broken up and not exist the way you will. Whats your response to that . A general response is you heard what i thought about it. It was inappropriate, insensitive and im dedicated to make sure it never happens again. On the issue of breaking up pg e, i think the scope and scale of the company is a great benefit to our customers. The scale economies of workforce and i think breaking it up only make the service worse and prices higher. But thats an opinion. And i think eventually w get around to answering that more factually. The only followup is, who paid for the party . Your press release said or your statement said it was shareholders. Senator hill doubts that. Hes saying it was probably rate payers. Who paid for the party . So i have inquired about this directly, and i will make sure this is true. Theres no rate payer money involved in this. This was paid by shareholder money. Over here. Jean ellie. You were asked abo reimbursing folks for losses. You said you hadnt considered it. Youd think about it. Ask you again later. Id like to ask you again. This is the question and answer portion of the pg e News Conference. You heard dan noyes asking about the fact that pg e is coming under ne intense criticism for holding a party at a posh Sonoma County winery this week while the utility planned those massive blackouts. Dan wanted to know who paid for that party for some top pg e executives and some of their top clients. And you heard the ceo bill johnson saying emphatically it did not come from us, the customers, but that it came out of shareholders. So that will still be under a lot of criticism. Such an insensitive thing to do when people were getting their power shut off and on the anniversary of the devastating north bay wildfires. Dan noyes has the complete story on this. Reporter pg e held a wine tasting outside hillsburg on monday and tuesday of this week for the utilitys top natural gas customers. 60 people in all. A spokesperson told me the event was funded by shareholders, not with rate payer dollars. Jerry hill is not so sure. On political events, their shareholders pay. If you are thanking your customers, id think the rate payers would pay for that. Reporter san bruno, site of the horrific natural gas pipeline explosion in 2010. After the criminal conviction for safety violations and obstruction, hill said it looked like the utilitys gas division was cleaning up its act. Then we saw that they falsified over 100,000 records on their locate and dig reports. Theyve falsified. Could have put lives at risk and then they do something silly and stupid like this. Reporter the timing of the party is getting the most criticism. It came on the same days the utility was planning blackouts of historic proportions and on the twoyear anniversary of the wine country firestorm that killed dozens of people and destroyed thousands of homes. Just infiriating. Once again it shows the callous disregard to all of the folks that experience losses in the fires. Reporter susan goran lost her house in the 2017 wildfires. She went to pg e headquarters in San Francisco this week demanding answers about the blackouts, and shes frustrated about the party. I would like to sentence them to monthly bus tours of all of the burn areas to see how we are not recovering. And i would invite them up to my fire burn lot without a house and feed them now my defrosted food from my freezer. Reporter pg e released a Statement Today while the event was planned for about a year we sin veerly apologize for the incensensitivity of the timing event. Moving forward, we will no longer hold these types of events. Not enough for senator hill. The company is just too large, too out of touch with reality and with its constituents and with california. Really, i believe, to exist anymore. I think we should do everything we can to find an alternative to pg e. Ask pg e for a list of attendees, a copy of the invitation, even just the menu, but they refused. Dan noyes, abc 7 news. Just because the lights are coming back on in contra costa doesnt make it any easier for Small Business owners. Abc 7 News ReporterLeslie Brinkley is live from downtown lafayette also with an update on a fire early thursday morning. Leslie . Reporter thats right. I just confirmed with police a short while ago theyve not ruled out arson in that fire. Its still part of their investigation. They verified that a witness did report to them that they saw a man videotaping a fire as it started at 1 00 a. M. And that they later saw that same man in Sanders Ranch area which was evacuated. Again, all just part of their investigation. As for Small Businesses, they called the outage a trauma, a hardship. We all know the websites were down. I think that communication with our communities is vital. Communication we got from them was tentative. Very iffy. And it really didnt we didnt know what will happen until it actually happened. 9 30 a. M. , the lights came on in downtown orinda theater square. 11 00 a. M. , power restored to this Shopping Center in lafayette. But this dry cleaners didnt have staff as they tried to reopen and the credit card reader wouldnt work so they let pople pick up their clothes telling them to come back and pay later. There may be power but it doesnt mean its back to business as usual. Well, not only is it not back to business as usual but people dont know theres power here yet. Reporter it was hit and miss for consumers. Hard to find businesses open. The nail salon is closed because they didnt have power. So we couldnt get our nails done today. But you got lunch. A starbucks remains shut down despite the power being back on. So was the subway next door. They cant reopen until tomorrow. They had to throw out all of their food and restock. We got lucky. We only lost about 20 , 25 of our inventory. Were very safe with it. But it looks like well be up and running by 3 00, which is cool. Got the whole crew in the back wrking hard to get the restaurant ready. Reporter they just reopened. You have to remember a lot of these businesses were shut down. This was the third day they were shut down. And theyre angry about the lost revenue. In lafayette, im Leslie Brinkley, abc 7 news. People are getting more and more frustrated with pg e. Without electricity in the north bay. The owner of santa rosas oakmont Village Market restocked freezers with pints s and pintsf ice cream earlier today. He kept frozen products inside giant ice chests after his power went out on wednesday. Many other items like produce, spoiled. He estimates he lost about 25,000 on account of pg e. And his insurance wont cover it. For small retailers, thats a big deal. For a large corporation, maybe not such a big deal. There should be much Better Solutions in strengthening and isolating the grid system to avoid the massive power shutdowns. And pg e helicopters inspected the power line near highway 12 before turning the power back on. The family of a man who died 12 minutes after electricity was cut off to his home blames the planned outage for his death. The coroner says 67yearold Robert Martis died from severe coronary Artery Disease and had a history of copd. Officials did not corroborate what the family believes, at least not yet, that he died because his electrically powered oxygen machines turned off. Report er giacomo luca has te story. Reporter she knew she might lose power this week but never thought it would mean also losing her dad. He was just amazing. Reporter Robert Joseph martis suffered from copd, which makes breathing progressively worse. He died in the middle of the night when the power went out. This is his oxygen machine that hed use during the day. He relied on breathing equipment around the clock. Oxygen by day and a cpap machine at night. After he went to bed on tuesday, pg e started shutting off power to massive portions of the state. Including the house where robert was sleeping. They had a backup plan. It just wasnt quick enough. Heres the generator that weve