Unturned vanessa was special. Like, a lot of people tell me, like, i dont know whats with vanessa, but, like, her smile just touches me. Shes just a joyful person. Shes very outgoing. We just had that connection. Vanessas 20 years old. She was born and raised in houston, texas, one of six children. Thats vanessa right in the middle. Her parents are immigrants from mexico. Mom, gloria, took care of the kids while dad, rogelio, worked as a machine operator. The guillen family is catholic and very religious. This is the baptism. [ speaking Foreign Language ] thats your favorite . [ speaking Foreign Language ] i always looked up to her since i was little. I was, like, following her steps. And she used to be like, be like me. Be tough, and ignore everyone. [ speaking Foreign Language ] she graduated high school. Shes just in girl who dreams of a better life and then she immediately enlists. Here you have a young latina woman, out of high school, who says, this is what i want to do. I want to be military. [ speaking Foreign Language ] in her first training, she didnt even want to come back. She was that happy. Even when she got home, she was, like, a new person. Like, her skin was literally glowing. [ speaking Foreign Language ] she was even happier that she was going to be station in the texas, close to home. Vanessa was sent to ft. Hood. She was stationed there as an activeduty soldier, and she would the trek every weekend to visit her family in houston. Thats about a threehour drive. Ft. Hood is in the middle of nowhere, texas. Tumbleweeds rolling, vast spaces. Known as the great place. Ft. Hood is big. Its the armys Largest Military installation. And its the densest population of combatready units in the United States army. Its like the new york city. You could easily get lost at ft. Hood. Because its pretty much its own city. They have Grocery Stores there. They have their own mall. They have schools on post. You would never have to leave if you dont want to. Vanessa was a small arms repair soldier. So her responsibilities included ensuring weapons were maintained, helping with accountability and inventories. That was her job. And soon after vanessa goes to ft. Hood, her family says they notice a change in her. You start seeing her eye bags. You started seeing she didnt want to eat. She started getting skinny again. [ speaking Foreign Language ] she looks more sad. [ speaking Foreign Language ] she was not happy at ft. Hood. No, no. [ speaking Foreign Language ] she would try to tell me that she didnt want to be at ft. Hood. I remember this one time she said, i dont like it here. And, i hope one day you understand. In october, knowing that my sister was coming home, i was there. And she just came in, she closed the door, and she just started crying on her bed. Im like, you just came from work . Why are you crying . But i couldnt ask her because i wasnt in the position of asking her, are you okay . Because shes already old. She knows what shes doing. But at that moment now, i feel like i should have asked her. I feel like that could have been my opportunity. Her family says that in midapril she is on path to get married. She gets engaged and shes finally happy, ready to move on with her life. [ speaking Foreign Language ] on the 22nd, i find out that shes not replying at all, no phone calls. They go straight to voicemail. So i was, like, well, let me message her. Maybe the messages go through. And nothing. And i know she doesnt turn off her phone. On the 22nd of april, theres a 4 00 p. M. Accountability check. Vanessa doesnt check in. And thats unusual. And so the unit starts looking for her. Bizarrely enough, on the same day, her father starts to feel, i believe, chest pain. [ speaking Foreign Language ] vanessas dad wasnt feeling well that day that she went missing. Something felt really wrong. 8 00 p. M. Its been hours since the family has heard from vanessa. Her sister mayra takes action. Thats when i decided to start calling the base, and they told me that they hadnt seen her since about lunchtime that day. And im sitting there like, its already been more than six hours. Im like, and nobody knows where she is. Thats when he tells me, oh, we did send her for a report, but she never made it back. And im like, and youre so calm about this. They told me that her keys, her car, her military i. D. , her license, credit, debit cards were there. She would never leave her stuff behind. I called my mom and my dad. We sat down at the dinner table, and i told them, i have to tell you something. [ speaking Foreign Language ] i tell them, i just called the base. They dont know where she is. And its just silent. How could she go missing on a military base . Thats ridiculous. [ speaking Foreign Language ] she wouldnt just walk away. 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Before treatment, your doctor should check you for infections and tuberculosis. Tell your doctor if you have an infection or symptoms, such as fever, sweats, chills, muscle aches, or coughs. Or if you plan to or recently received a vaccine. Nothing is everything. Ask your dermatologist about skyrizi. Its late on the evening of april 22nd. The family is not getting clear answers from the base about vanessas whereabouts. So in a lastminute, desperate move, mayra her sister decides to make the drive to ft. Hood herself to investigate where vanessa is. I thought maybe she had an accident. Like, we have to look for her. On my way there, i was just crying because i couldnt understand. I didnt want to think the worst, but a lot of panic. [ speaking Foreign Language ] all night mayra texts vanessa to no avail. 8 35. Hello . 11 00 p. M. Vanessa. At 1 00 in the morning bro. And later that day im going to find you, i promise. I got to ft. Hood. It was about 3 00 in the morning. And i call the Staff Sergeant again. Hey, im here. And hes asleep. He just tells me, oh, can you come back in the morning . And i was like, okay, i guess. [ speaking Foreign Language ] i arrive at ft. Hood on the 23rd, about 8 00 in the morning. Mayra says shes told that vanessas belongings were found in the arms room where she had been working earlier in the day. Vanessas moms reaction . Well, its what any mom would demand in that situation. [ speaking in Foreign Language ] on the 23rd, the military police were contacted, and they used their resources to do local Law Enforcement checks. They wanted to make sure she wasnt hurt. And so when that search came back without any results, then thats when cid is notified. In the army, they have what they call u. S. Army criminal investigative division, or cid. And they basically investigate anything thats serious. I texted my other sister. I was like, whats going on . She was like, we think vanessa is missing. And i was like, how could she go missing on a military embarrass. Thats ridiculous. Go find her. You better find her. I decided to start taking action. I started doing posters. At this point i was really doubting about social media. But i posted it. My name is olivia levada. I covered the Vanessa Guillen case working for abc 25 news in killeen. Im here in bell county at an undisclosed location. At this point i start seeing these posts, and not only is vanessa missing now to the very latest on the covid19 pandemic. Were also going through the coronavirus pandemic. And i was just thinking, why havent we been on alert that there is a missing soldier . And that evening, i reported on the fact that vanessa was missing. Private first class Vanessa Guillen was last seen on wednesday, and her loved ones say they need everyones help to find her. I interviewed her sibling, Yovanna Guillen and vanessas boyfriend. She was just gone, so she just disappeared. Every minute that passes is killing me inside, slowly. I just hope shes okay. Hopefully, we find her. Call the police. Something. But please, dont be afraid. Something told me this was bigger than what it seemed. That day, the army sent out a press release. In the notice, Law Enforcement stated that she was last seen on april 22n 1 00 p. M. In the regimental engineering parking lot on ft. Hood. They also issue a an extensive search is now underway by military members as well as civilian and military police. The meetings with cid were useless. There was no new information. We gave them literally every single thing that they asked for, and for them not to give us an answer was, like, the problem is inside. As a mother myself, theres nothing theres not enough you could tell me. I would want to know everything. And we cant tell everything. We have to maintain the integrity of the investigation. Where is vanessa an award has been posted to help find the missing soldier. This morning her friends and family drove up from houston to join in on the search. People on the street are looking for her, search teams looking for her civilian search teams and military search teams. Everyone looking for vanessa. I mean, even just driving down the freeway, you see a big billboard find Vanessa Guillen. Vanessa, youre going to be found. We are going to find you. We are going to do whatever it takes. Everyone is wondering why would vanessa go missing . And in the background, her mom feels she as though she knows the answer to that. And it all goes back to conversation she had with vanessa months before she vanished. [ speaking Foreign Language ] she told her family that she was being sexually harassed and wasnt reporting it out of fear of retribution and retaliation. Because youre basically reporting it up the chain of command. In the end, whether someone is prosecuted or not, it will be up to the unit commander. [ speak Foreign Language ] my mom and vanessa were always closer than any of us ever were. And when she went missing, thats when she tells me that vanessa confessed to her that she was being sexually harassed. Vanessas mom, gloria, initially holds that knowledge close to her chest. But then Security Camera video of vanessa emerges. Is it a clue to what might have happened to her . You must go and i must bide but come ye back when su mom, dad. Whys jamie here . Its sunday. Sunday sing along. And he helped us get a home and auto bundle. Hes been our insurance guy for five years now. He makes us feel like were worth protecting. [ gasps ] why didnt you tell us about these savings, flo . Ive literally told you a thousand times. Oh, danny boy, the pipes, the pipes are calling im just gonna. From glen to glen try new natures bounty stress comfort. Three unique gummies for your unique needs. Find peace. Boost mood. Sleep well. 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Hood, that town is killeen, texas. Killeen was a ranch town, a farm town. But those businesses started drying up there when ft. Hood started growing. The economy definitely is set up to support the military community. Theres a lot of restaurants. Bars. Theres a nightlife and sort of this underbelly of killeen. The week before she went missing, they were able to retrieve some video footage of her in a restaurant there in killeen. It was around 2 30. Lunch hour was already over. We were pretty empty here. She came in. I took her order. She sat down and she waited. Vanessa did look like she had a lot in her mind. When i did see her the previous times hi. How are you . How was your day . Hope you have a good day. And this time she really didnt say much. She paid and she left. I can kind of tell that she was very anxious and like something wasnt right, something was bothering her. Shortly after her disappearance, vanessas family doesnt feel like theyre getting straightforward answers from the army. So they Start Holding protests, or rallies so to speak, outside the east gate of ft. Hood. We started protesting every friday. What do we want . Justice for vanessa they call it the great place. This is a disgusting place. Today is a first alert weather day. 60 chance of storms. April 22nd, vanessa is reportedly on call because of the pandemic. Shes called into work for a seemingly small task. We know that vanessa reported to her work station, which was in the motor pool. And then we know that she came to that arms room where she did leave behind her bank card, her i. D. Card, and the keys to her barracks room and her car. And then she went to the next arms room, the second arms room. And that is where we believe she came into contact with specialist robinson. Aaron robinson was an enlisted soldier, 20 years old. He was a specialist. That is a rank. Vanessa was a private first class. So rankwise, she was below him, although she was about to become a specialist. The same day vanessa goes missing, specialist Aaron Robinson says she came to his arms room. He said that she completed what she was supposed to do in the arms room and she left. Vanessa had left her belongings in that first arms room, and the soldier in charge there expected her to return. But she didnt. We believe that specialist robinson was the last person to have seen her. A few days later, Army Investigators interview specialist robinson again, and he says on the day vanessa disappeared, he finished work and then went to his offpost residence to spend the night with his girlfriend. Army Officials Say when they spoke with robinsons girlfriend, she backed up his alibi. Nearly a month after vanessa disappears, investigators speak to two witnesses who say they saw robinson coming out of his arms room. He was pulling a large case called a tough box. They say it looked heavy. He then loads it into his car and drives away. That is really an important piece of information, because robinson is seen moving a container that conceivably could have a body in it. So, the next day, they go and talk to him, and thats when he agrees to have his phone searched. So all of these leads lead us back to specialist robinson. Were interviewing other people in the unit as well. To find out, was there a relationship between vanessa and specialist robinson that we didnt know about . And there wasnt one. At the same time, theyre not necessarily sharing this information with vanessas family to safeguard the investigation. I believe shes still in there and shes suffering, but shes still alive, and i want her back like th