Talking about dozens of mistake in bay area bridge toll invoices and express lane fees. Yeah, thats what a Southern CaliforniaBusiness Owner and a danville man say they are contending with. Yeah. Abc7 news iteam reporter Melanie Woodrow dug in on this for us and shes here with the latest. Wow. Seriously, dan and alma, were talking about two different people here, but one similar problem and that is mistake in fast track charges is the good news is both have been able to successfully dispute the charges. The bad news its been going on for years and there might not be a long Term Solution on any given day. There are dozens of cars on the cellmax lot in san diego. The socal business buys and sells cars regularly. Cofounder sean poore says some of the cars arent even drivable yet. Still, every month, he says his business receives mistake in bay area fast track bridge toll invoices. Its been going on for years. I mean, weve gotten at least 40, 50, maybe 60 tickets. Tickets like this one, which identified a cell max ford, based on the license plate read by fast tracks, Optical Character Recognition Software. But in actuality photographed a honda going over the san mateohayward bridge. We just kept thinking, how the heck is this happening . And this one for a vehicle headed over the Benicia Martinez bridge with a license plate that was so difficult to read. It went to manual review where it was still mistakenly identified because the license plate was partially covered by a plate frame. If they cant read it, we cant read it. I mean, how are they sending out that ticket . Poor says cell, maxs Office Manager spends 2 to 4 hours a month contesting bay area fast track bridge toll invoices, all of which have been successfully dismissed. First, its a bit frustrating because its taking a lot of time from our work day to deal with these tickets. His Job Description was not handling bay area toll bridges. John goodwin, spokesperson for the metropolitan Transportation Commission and bay area toll authority, is not surprised. Its unfortunate that this happens. It does happen and it happens with remarkable regularity, he says. The fast track system is imperfect. We shoot for perfection. We dont deliver perfection. And so in that gap, is some frustration totally understandable. Goodwin tells the iteam. If the Optical Character Recognition Software reads a license plate with a confidence rating of 98 or higher in invoice, is generated, if the confidence level is less than 98, it is sent to manual review. An actual person reviews it. These guys work really hard. They have to deal with a lot of images in a really short amount of time. So they make mistakes too. Goodwin says the manual reviewers make a mistake less than 1 of the time in any given month he could not provide how often the Optical Character Recognition Software gets it wrong. Between january and june of this year for the mtc express lanes 880 and 680in Contra Costa County, plus the seven state owned toll bridges and the golden gate bridge. 74,025 invoice were disputed. Of those, nearly 53 were 38,960 were overturned. I think it tells me that the system works. They get a hold of us. The chances are better than slightly better than 5050 that, hey, well see. Youre right. Youve got youve got compelling evidence. Nobody has time or like a great desire to do this. Yeah, i dont dispute that either. There are manifest inconveniences to modern life. Bob munson, a danville resident, has also been feeling those in conveniences. We like it here a lot, primarily for the proximity to the 680, which munson says he and his wife take daily to get anywhere. Our street goes under 680 here with a fast track clean air vehicle toll tag. Munson should be able to travel toll free in the express lane on 680 and Contra Costa County so long as a passenger is with him and he changes the face of the tag to match the number of people in his car. But for years, he says hes been mistakenly charged in the express lane. If there is one person we dont get in the carpool lane. Munson showed the iteam 13 instances of charges he says he disputed in the last year alone. How frustrating is that . Real . He says for the most part, the charges have been credited. Still, its just annoying that really annoying. Munson and his wife insist they do not use the express lane when driving alone. Now its just not part of our personalities. Goodwin offered to have a Field Operations team go out to the northern end of the 680 corridor in Contra Costa County and run a diagnostic check, make sure that theres nothing amiss with the reader. He also suggested the munsons try getting a new fast track toll tag, though theyre doubtful that will make a difference. Why wont you fix your system . As for cell, max goodwin offered to work with the company but also said the number of issues likely reflects their large inventory. Its volume of vehicles is going to be greater than the average bear with approximate 120 million vehicles crossing the seven state owned toll bridges alone annually. Goodwin maintains the system works very well, while those who say theyre mistakenly charged should have a different view. I just think its not right. Mtc spokesperson said hell put in that request for the diagnostic check on 680 by the end of this week. The bottom line, if you get an invoice or a charge thats questionable, you can dispute it by phone online. Even in person, by going to 375 beale street in San Francisco. Its happening a lot. That is it is. You just have to Pay Attention and check on them because the charges are relatively small, 7 in some cases could overlook it easily. Exactly. All right. Thank you, melanie. Well, to get in touch with melanie and the i team, you can call this number on your screen or go to abc7 news. Com slash iteam. Now to the conflict in the middle east, which is only intensifying. Israel hit more than 200 targets overnight in gaza city and is calling up troops for an expected ground offensive. Israel says it has killed 1500 hamas militants in israeli territory and hundreds more in gaza. Gaza Officials Say at least 1100 people have died in airstrikes and thousands more are injured in israel, more than 1200 people have died in the violence, the most since the 1973 war. Abc News Reporter ines de la cuetara is following the story from tel aviv. Thick smoke rising over gaza city as israels military continues its retaliatory strikes following last weekends horrific attack by hundreds of Hamas Terrorists who infiltrated israel. The brutality of those attacks coming to light. The Israel Defense force saying its discovered the bodies of murdered women and small children. The more we learn about these sickening atrocities is, the worse it gets. Hamas deliberately targeted civilians and massacred massacre them just because they are jews. Yoshi schneider says this chilling footage posted online shows his cousin shiri bibas and her nine month old and three year old children being taken prisoner. Theyre not warriors. Theyre not soldiers. Young womans young babies and Holocaust Survivors and handicaps. Israels military says they struck more than 200 targets in gaza overnight at gazas Power Authority now says it has run out of fuel and electricity. Hospitals there filled to capacity with palestinians whove been injured. One american citizen in gaza trying to evacuate with her three children, telling abc she feels abandoned by the us embassy. They say were going to get you, but they dont. We dont hear anything from them. Were all want to go, get out of here. Meanwhile, the attacks from hamas militants continue. A barrage of rockets fired into southern israel early wednesday morning. Abcs matt gutman on the ground in ashkelon. Those are interceptors taking out the hamas rockets. We think this has been going on all day long. Explosion after explosion. So many people in this town have just left us. Military aid has already arrived in israel. President biden speaking with Prime Minister netanyahu again today. There is no justification for terrorism. My commitment to israels security and the safety of the jewish people is unshakable. And israeli Prime MinisterBenjamin Netanyahu and Opposition Leader benny gantz now agreeing to form an emergency unity government in the wake of these attacks. Its ines de la cuetara abc news, tel aviv, Israel Social media has played a key role in how people are getting information about whats happening in the middle east. But there is also Major Concerns about misinformation being spread on social media platforms. Abc seven News Reporter zach francis is in the newsroom with that aspect of this story. Zach. Yeah, dan and a lot of the concern has been centered around false information shared on formerly known as twitter. But nearly all platforms are coping with misleading or unconfirmed posts. An obvious example was a Fake White House Press release, multiple videos and other posts that went viral also turned out to be mischaracterize used at one point, even ceo elon musk recommended that users follow an account known for spreading disinformation. He eventually deleted that post, but experts say recent layoffs at x could be playing a role in the disinformation and misinformation that are running rampant online. Musk laid off thousands of employees last year, including many responsible for detecting and addressing false claims. I spoke with a san jose state tech expert who says combating these posts requires a layered approach and that the government and social Media Companies should be involved. But we also cant forget our role as users, starting with looking to multiple sources for information. That source has to be something a source that is trusted. Trust worthy, you know, you know a wellknown name that they know that theyre going to be liable. There will be some issues if they start spreading bad news, whether it is, you know, you know, that one about the war in the middle east or somewhere else. Again, its not just exits catching heat. Meta Ceo Mark Zuckerberg has been warned by the European Union to have misinformation taken down in a timely manner. As for x, though, it does have something called Community Notes that lets users fact check false posts on the platform. But of course by then a false post may have already been seen and shared by the thousands. So again, that reminder, experts say it is just critical to look at multiple sources before coming to the conclusion that a post or video on social media is fact, especially as ai continues to develop at a rapid rate. Right now. Live in the newsroom, zach fuentes, abc seven news, all right, zach, thank you. And tonight at ten, a special edition of 2020 israel at war. Abc looks at life under threat in israel and gaza and how this attack is different from what weve seen in the region in the past. But coming up here. A deadly crash causes significant damage at the richmondsan rafael bridge. And now Officials Say at least three lanes of the toll plaza could be closed indefinitely. Plus, after 50 years, another beloved bay area restaurant says its getting ready to close for good. Why . The north beach restaurant says it must shutter at the end of the for 89 years. Believes in continuous improvement. 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Oakland police say the vehicle was wanted in connection with a shooting. New details now on the man who was killed when the big rig he was driving crashed into a toll booth at the Richmond Bridge toll plaza. An official gofundme page has been launched for the family of jasper, kyra. He is pictured here with his wife and two young daughters, ages three and four. And that crash happened monday night. And were now learning that because of the damage caltrans expects three lanes at the toll plaza to remain closed for weeks. Abcs seven News Reporter ryan curry has the latest on the damage and repairs and joins us live. Ryan. Yeah, dad almost. Good evening there still heavy damage on the right side of the toll plaza and therefore caltrans are pushing cars away from that section. Three lanes are closed , but now the Bay Area Council is looking into the possibility of if this bridge needed necessary upgrades. Even before this crash happened, burn marks on the side of the Richmond Bridge toll plaza days after a fatal big rig crash. Three lanes are still closed and caltrans says they will be shut down for a while. These three lanes that are closed, the far right, three lanes that are closed will be closed for several days or even weeks. Questions are now coming up over whether the bridge should have received a much needed repair job. The Bay Area Council says theyve been working on a report highlighting the dangers of this bridge. We all know we need to get rid of these toll booths. Why the heck does it take so long . John grubb, the council coo, says toll booths at the plaza have been in place since the 1950s and dont fit with the way people drive now. He says caltrans and toll authorities should have removed the toll booths as soon as they stopped being used and the impact is can be really catastrophic and tragic where someone is dying, you know, crashing into toll booths. Following mondays crash, he says they should remove them immediately. Caltrans says they are currently evaluate awaiting how to fix it. Were still waiting to come up with a game plan of how we can remove that damaged equipment and replace it. But the toll booths arent the only issue. According to grubb, the way the traffic is jammed leads to an increased risk of car pollution. Its now the largest source of pm 2. 5 emissions. These are really harmful chemicals that get into the lungs of people is from the morning backup. He says the state needs to make changes to the bridge or else it will get more dangerous for drivers. We need to be able to do stuff a lot more quickly and we need to think about things holistically. We now grubb also mentioned to me part of that report is looking at the possibility of moving the bike lane that is on the bridge. They dont want to get rid of it, but they did say that there is an overwhelm majority of drivers compared to bicyclists, cyclists who are using that lane. Were live here in richmond. Ryan curry, abc seven news. All right, ryan, thank you. Another iconic San Francisco restaurant has announced its closing its doors for good. The north beach restaurant aptly named for its neighborhood location on the corner of columbus avenue and stockton street, blames the citys drop in tourism and conventions for its declining business. The Italian Eatery has served as an iconic Gathering Place for locals, politicians, artists and executives for more than 50 years. The restaurant will officially close in december. A similar story across the bay in oakland, where a longtime business is set to close there as well. Today cafe 817 posted on its Instagram Page that after 30 years, it plans to shut down next month. The post says the decision is a combination of factors from the pandemic to crime, as well as rising costs and fewer customers. The cafes last day will be saturday, november 11th. Still ahead, its not quite winter yet, but the sierra got its first dusting of snow this morning. Were going to tell you what you need time to win is running out in our prize packed kick off the savings Monopoly Game hurry in to play for your chance at over 25 million in prizes and money saving offers like this, and this, or even this. Plus, you still have a shot at up to 100,000 in guaranteed prize money. Stop in while you can still win and shop your Favorite Brands sporting the kick off the savings monopoly tag for unlimited bonus game tickets at lucky Family Friendly event. The new halloween will take place on october 28th and will feature vibrant storefronts, face painting, pumpkin carving and pop up drag performances. His lake tahoe got its first dusting of snow overnight. Here are some photos of the snow draping over the mountains this morning at palisades tahoe. The resorts first day of snowmaking is scheduled for november 22nd. Thats a rather early start to the season resort. Offici