Lakeside Software Integrates with ServiceNow to Drive Proactive IT Service Management USA - English Share this article Share this article BOSTON, Feb. 9, 2021 /PRNewswire/ -- Lakeside Software today announced the availability of SysTrack Root Cause Analysis, an app for ServiceNow that delivers endpoint intelligence to enable proactive service desk operations and improve workforce efficiency. The integration provides context for root cause analysis within the ServiceNow IT Service Management platform, including device details, end-user experience scoring, top problems, and critical sensors. Lakeside's sensors detect adverse conditions and anomalies, which are surfaced along with suggested resolution pathways to help agents address problems proactively and minimize productivity impacts.