Level 2 Qualifications From: Contents Unit 202CG - Principles of providing customer service in a team Unit 203CG - Principles of providing face-to-face customer service Unit 204CG - Principles of providing customer service in writing Unit 205CG - Principles of providing customer service by telephone Unit 206CG - Principles of providing customer service using technology Unit 207CG - Principles of protecting data security in own area of responsibility Unit 208CG - Principles of equality and diversity in public services Unit 211CG - Principles of dealing with customers’ financial transactions Level 2 Unit 201CG Principles of working in operational delivery This unit aims to ensure that you understand the scope of the operational delivery profession and the organisation’s guidelines, principles and procedures for standards of conduct in operational delivery. You will develop knowledge about how to maintain personal safety and security and the importance of being alert to the security of others. You will also learn about organisational aims and objectives and how it is important that your professional development supports the achievement of operational aims.